Frequently Asked Questions
F.A.Q
- **International Shipping:**
- Do you offer international shipping, and what is the estimated shipping duration?
- Yes, we ship worldwide, and the shipping period typically ranges from 7 to 14 business days. Please select international shipping during checkout. Note that custom charges may apply in some countries; check your local government's site for potential fees.
- **Undelivered Package:**
- My package is marked as delivered, but I haven't received it. What should I do?
If your package shows delivered but you haven't received it, confirm your address on the order confirmation screen. Contact USPS with the tracking number for the latest information and file a claim if necessary. ALL ORDERS ARE FINAL.
- **Returned Packages:**
- What if my package is returned?
In rare cases due to an incorrect address, returned items may incur a $10-$20 reshipment fee based on location. When it returns to us, we will notify you via email. Check your email and spam folder daily and verify the correct address in your order confirmation.
- **Identification Requirements:**
- Do you require identification?
For wholesale orders, identification is mandatory, and in rare instances, we may request identification for high-risk orders.
- **Results Timeframe:**
- How soon will I see results?
Results can be noticeable in as little as 5 days, with many reporting a difference within 72 hours. Follow the recommended usage instructions for our lavish lip magic, which is a cream and not a lip gloss.